Privacy Notice

TÁWID™ collects only the information reasonably needed to respond to inquiries, confirm orders, arrange delivery or collection, register pieces, assess Care & Repair requests, and provide customer support.

Information we may collect

• Name and preferred contact details, such as email, mobile number, or Viber number.
• Order or inquiry details, including requested piece, material, size, quantity, budget, gift date, or preferred collection point.
• Delivery information when needed to fulfil an order.
• Product-registration information, such as purchase or gift details, reference numbers, and item photographs.
• Repair-request information, including photographs and descriptions of the item and requested service.

Why we use it

We use personal information to communicate with you, verify availability and order details, arrange fulfilment, maintain product-registration and service records, assess repair eligibility, respond to customer-care concerns, and meet applicable legal, accounting, or business-record requirements.

Forms and service providers

Some TÁWID™ forms are hosted or processed through services used to operate the website, including WordPress.com / Automattic and, where clearly indicated, Google Forms. Information may also be shared with delivery, payment, or other service providers only when reasonably necessary to complete the transaction or service you requested.

Retention and protection

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, for customer-care and transaction records, or as required by applicable law. Access is limited to people and service providers who need the information for those purposes.

Your privacy rights

Subject to applicable law, you may ask about personal information TÁWID™ holds about you, request correction of inaccurate information, object to certain processing, or request erasure or blocking where the legal conditions are met. You may also lodge a complaint with the National Privacy Commission.

Contact TÁWID™

For a privacy question or request, email tawid.wearthemountains@gmail.com or contact TÁWID™ through the Message to Order page.

This notice should be read together with the consent statements shown on TÁWID™ inquiry, registration, order, and repair forms.