CARE & REPAIR GUARANTEE
Made to be carried.
Cared for over time.
TÁWID™ stands behind the craftsmanship of its pieces. Registered products are entitled to the complimentary services below, subject to inspection and these conditions.
Complimentary care for registered pieces
INCLUDED
Free restringing
Applicable to bracelets, necklaces, and similar strung pieces when the original string or elastic naturally wears out or breaks.
INCLUDED
Up to two replacement beads
If a registered piece accidentally breaks and loses or damages up to two beads, TÁWID™ will replace them free of charge using the closest available material and design match.
INCLUDED
Free re-plating
Complimentary re-gold plating or re-silver plating for eligible plated components that have naturally faded through normal use.
SHIPPING
How an approved repair travels
- The customer shoulders the cost of shipping the item to TÁWID™ for inspection and repair.
- TÁWID™ shoulders the cost of shipping the repaired item back to the customer.
Please do not send an item until TÁWID™ has acknowledged your request and provided return instructions.
CONDITIONS
What the guarantee covers
- The piece must be registered through the official TÁWID™ product-registration form.
- All requests are subject to inspection, material availability, and the closest practical design match.
- The guarantee covers eligible care needs and normal wear. It does not cover misuse, deliberate damage, loss of an entire piece, or unauthorised alteration or repair.
- Original or identical components cannot always be guaranteed; TÁWID™ will discuss the closest available match when necessary.
- Additional work or replacement beyond the complimentary coverage may be quoted separately before repair proceeds.
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